Refund policy
Do you accept returns or exchanges?
As each piece is made to order and crafted using natural gemstones, we unfortunately do not accept returns or exchanges. Gemstones are unique and may have slight variations in color, shape, or pattern. These natural differences are part of the product’s charm and are not considered faults.
What if my item arrives damaged or faulty?
While we take great care in crafting and packaging your order, if your item arrives damaged or faulty, please contact us within 3 days of receiving your order. We will assess the situation and, if eligible, offer a refund or replacement.
What is considered a fault?
A fault is defined as an issue that impacts the structural integrity or function of the product—such as breakage or clear manufacturing defects. Natural variations in the gemstones, such as color or pattern differences, do not qualify as faults.
How do I report a faulty item?
To report a faulty item, please email us at Fromwithinbysarah@gmail.com within 3 days of delivery with:
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Your order number
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A description of the fault
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Photos showing the issue
We’ll get back to you as soon as possible to resolve the issue.
What happens if I contact you after 3 days?
Unfortunately, after 3 days of receiving the item, we are unable to process refunds or replacements. We recommend inspecting your order as soon as it arrives to ensure it meets your expectations.
Why don’t you accept returns or exchanges?
As each piece is made to order, we are unable to accept returns or exchanges. This ensures that every item is uniquely crafted for you. Additionally, gemstones naturally differ from one piece to the next, making every piece one-of-a-kind.
If you have any other questions or concerns, don’t hesitate to reach out. We’re happy to assist!